Get in Touch

Have questions? We have answers! Please reach out with any inquiries or feedback. Your experience is important to us, and we strive to give you the best cup possible.

meangenesbeans@gmail.com

Close-up of roasted coffee beans being cooled on a metal surface with a mechanical arm.
A black bag with a white circular sticker featuring a cartoon woman holding a coffee cup, surrounded by text, placed on a wooden surface with green plants and a window in the background.

Return Policy

Return Policy

Return Window We accept returns within 12 days of the delivery date. Please initiate your return within this window — items returned after 12 days from delivery cannot be accepted.

Merchandise (mugs, apparel, gear, etc.)

  • Must be unused, unwashed, and in original condition with tags attached

  • Must be in original packaging where applicable

  • Refund issued to your original payment method once the item is received and inspected

Coffee

  • Because coffee is a perishable, consumable product, we can only accept returns on unopened bags within the 12-day window

  • If your coffee arrived damaged, defective, or incorrect, contact us within 12 days of delivery and we'll make necessary corrections with a replacement or refund — no need to send it back

  • We don't accept returns on opened bags for reasons of taste preference (grind, roast level, flavor notes, etc.), but we're happy to help you find a better match for your next order

How to Start a Return

  1. Email us at meangenesbeans@gmail.com with your order number and reason for return

  2. We'll send you return instructions

  3. Once we receive and inspect the item, your refund will be processed within 2–3 business days

Return Shipping Customers are responsible for return shipping costs, except in cases of damaged, defective, or incorrect items shipped by us.

Refunds are issued to your original payment method within 2–3 business days of us receiving your return. Original shipping costs are non-refundable unless the return is due to our error.

Exchanges: Want a different size or roast instead of a refund? Let us know in your return request and we'll do our best to accommodate.